Screensaver Can’t Run Because it Requires a Newer Video Card Compatible with Direct3d

Screensaver Can’t Run Because it Requires a Newer Video Card Compatible with Direct3d
Screensaver Can't Run Because it Requires a Newer Video Card Compatible with Direct3d
Screensaver Can’t Run Because it Requires a Newer Video Card Compatible with Direct3d

Screensaver Can’t Run Because it Requires a Newer Video Card Compatible with Direct3d [SOLVED]

Description:

  • HP Probook AMD 645 Notebook
  • OS Windows 7 Pro 64
  • AMD Radeon 7520G  VIdeo Card – this issue apparently also applies to other video cards including the possibility of Intel, according to the author’s research.
  • Severity:  high – because of the risk to hardware damage in display, video card or overheating.

Problem Description:

The machine does not go into screensaver mode.  When the display settings are configured to apply to Screensaver the error message pops up.

The problem is apparently generated by Microsofts Windows 7 to Windows 10 update agenda.  Even if the user declines or delays the Windows 10 upgrade, the MS update routines appear to update some drivers to the Windows 10 version, which in some cases are not compatible.  In this case Microsoft Windows 10 video drivers broke the screensaver function in Windows 7.

Problematic driver description:  the problematic driver in this case is dated 2015 claiming compatibility with Windows 10.  Sorry I don’t have more detail on the driver; I would say be careful of updated Windows 7 drivers claiming compatibility with Windows 10.  In this case the screensaver is broken; no small issue.

Tech support, although helpful, recommends a reimage of the the machine.  In my case I had alot of work invested for this customer’s machine before handing it off to him so I looked for a better solution so as to save my work and his data as well.

Solution:

I found the AMD original driver designed for the AMD Radeon 7520G 64 bit on the AMD site.  You will need to search for the specific 64  or 32 bit driver applicable to your machine.  It is dated 2013 which gives a clue that it was released before Windows 10.  Please note: I cannot get more granular for the driver description b/c AMD released various versions for 32 & 64 bit as well as other product description. HP  Tech support nor most Windows Support apparently was not aware of this driver revision or solution; hence, is not offered in the HP driver stack on http://Support.HP.Com.

The AMD 2013 version of the video driver corrected the problem; the screensaver began working again.

Further:

  1.  I updated the machine to Windows sp1 by downloading the support pack.
  2. I installed the GWX control panel – a great free tool to manage Windows 7 updates. Subsequently,
  3. I disabled all Windows updates to prevent further grief to the customer.
  4.  I recommend that he bring the machine back in 6 to 12 months to update the patches manually, so as to avoid problematic Windows 10 drivers.
  5. We invite your questions if we can help further in the comment section below.
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Screensaver Can’t Run Because it Requires a Newer Video Card Compatible with Direct3d